JobBoard

Business Analyst - Global Incentive Compensation - Scale and Transformation

1-year contract, potential to extend

This is a unique opportunity to directly support our team's strategy, growth, and innovation by driving operational excellence within the Global Sales Compensation ecosystem. You'll be instrumental in optimizing systems, tools, and processes/policies that are critical to our success

Your Impact:

• This role is for a highly technical and functionally astute individual who can translate business needs into scalable, automated solutions.
• Provide essential support and expertise to optimize incentive compensation processes, ensuring efficiency and compliance across systems and tools.
• Utilize your strong technical and functional business expertise to identify, evaluate, and develop robust systems and procedures that meet user requirements and adhere to IT and Finance audit guidelines.
• Work within the Global Incentive Compensation (GIC) organization to understand complex business needs and deliver automated solutions that streamline operations.
• Design and implement solutions that cause minimal disruption, are cost-effective, and are flexible enough to meet future business demands.
• Anticipate stakeholder needs, align on strategic direction, and effectively communicate technical solutions and process changes to internal clients.
• Partner with Sales Compensation, Compensation Design, and Sales Operations teams to drive continuous improvement and successful project outcomes.

Your Responsibilities:

• Create and support comprehensive documentation (process flows, user guides, enablement materials, technical requirements).
• Write and maintain operational playbooks, ensuring clarity and consistency.
• Develop robust Test Coverage and Test Scripts for User Acceptance Testing (UAT) and actively participate in UAT execution.
• Triage system issues and effectively engage relevant teams for timely resolution.
• Participate in discussions with cross-functional stakeholders to understand pain points, align on strategy, and recommend optimal paths forward.
• Partner with key stakeholders to successfully launch new tools/processes, define success metrics, and publish project outcomes.
• Proactively seek opportunities for process improvements through automation or integration of systems.

What We're Looking For:

• 4-5+ years of operational responsibilities, preferably related to SaaS models (sales compensation experience is a significant plus).
• Demonstrated success in driving projects forward to successful completion.
• Strong technical and analytical skills with proven ability to pull and manipulate data using tools like Access, Excel, Python, SQL/SOQL Server, or equivalent.
• A bachelor's degree is highly prefered

Preferred Skills & Attributes:

• Business Analyst or equivalent technical experience.
• Effective influencer with strong communication and interpersonal skills; an exceptional listener.
• Detail-oriented, process-driven, and adept at managing multiple competing priorities in a fast-paced environment.
• Performs well under pressure and can work independently and as part of a collaborative team.
• Strong desire to help others and intellectual curiosity about people and organizational issues.
• Understanding of database infrastructure and database concepts.
• Experience with UAT test script creation and execution.