Business Analyst Jobs - 10 Jobs
Business Analyst
Nexiva
Jackson, MS
$52k-74k yearly est.
Business Analyst
Krg Technology
Fort Wayne, IN
$59k-82k yearly est.
Business Analyst
Collabera
Overland Park, KS
$69k-96k yearly est.
Business Analyst, AIS, Business Analytics
Tulane University
New Orleans, LA
$53k-64k yearly est.
Business Analyst
Govcio
Helena, MT
$81.9k-120k yearly
Business Analyst
Ayr Global It Solutions
Columbus, OH
$65k-91k yearly est.
Business Insights Analyst
DMS Vision
Frisco City, AL
$55k-78k yearly est.
Business Analyst
Embry-Riddle Aeronautical University
Daytona Beach, FL
$51k-66k yearly est.
Business Analyst
Hsssoft
Tampa, FL
$51k-73k yearly est.
Business Analyst
E.T. Gresham
Miami Lakes, FL
$52k-73k yearly est.
Business Analyst
Nexiva
Jackson, MS
$52k-74k yearly est.
Job Description
**Overview:**
We are seeking an experienced Business Analyst to support the Success data conversion project. The selected candidate will serve as the primary point of contact for users experiencing application and help desk issues while ensuring smooth business operations throughout the project lifecycle. **Responsibilities:**
* Serve as the primary contact for end users experiencing system or application issues. * Troubleshoot software problems and resolve user inquiries involving manual data manipulation. * Receive, document, prioritize, assign, and monitor support requests through phone, email, chat, and JIRA ticketing system. * Investigate incidents and determine root causes of recurring issues. * Escalate complex technical or business issues to management when necessary. * Work closely with MDHS program staff and IT teams to identify business and technology needs. * Maintain accurate documentation of incidents, resolutions, and enhancement requests. * Assist with data conversion support activities for the Success project. * Provide exceptional customer service while communicating technical information to non-technical users. * Participate in testing, issue validation, and continuous process improvements. **Qualifications:**
* Associate's degree or higher. * Minimum 5 years of Business Analyst or Help Desk experience. * At least 5 years of experience supporting automated eligibility systems for: + SNAP (Supplemental Nutrition Assistance Program) + TANF (Temporary Assistance for Needy Families) + E&T (Employment & Training) * Experience supporting enterprise applications in a production environment. * Strong troubleshooting and analytical skills. * Excellent written and verbal communication. * Experience documenting incidents and system issues. * Experience interacting with business users and technical teams. * Strong customer service skills. **Benefits:** * Long-term contract * Hybrid - Remote after the first 6 weeks of onsite training in Jackson, MS * Opportunity to work on a high-profile project with a government agency * Collaborative and dynamic work environment * Professional growth and development opportunities
* Serve as the primary contact for end users experiencing system or application issues. * Troubleshoot software problems and resolve user inquiries involving manual data manipulation. * Receive, document, prioritize, assign, and monitor support requests through phone, email, chat, and JIRA ticketing system. * Investigate incidents and determine root causes of recurring issues. * Escalate complex technical or business issues to management when necessary. * Work closely with MDHS program staff and IT teams to identify business and technology needs. * Maintain accurate documentation of incidents, resolutions, and enhancement requests. * Assist with data conversion support activities for the Success project. * Provide exceptional customer service while communicating technical information to non-technical users. * Participate in testing, issue validation, and continuous process improvements. **Qualifications:**
* Associate's degree or higher. * Minimum 5 years of Business Analyst or Help Desk experience. * At least 5 years of experience supporting automated eligibility systems for: + SNAP (Supplemental Nutrition Assistance Program) + TANF (Temporary Assistance for Needy Families) + E&T (Employment & Training) * Experience supporting enterprise applications in a production environment. * Strong troubleshooting and analytical skills. * Excellent written and verbal communication. * Experience documenting incidents and system issues. * Experience interacting with business users and technical teams. * Strong customer service skills. **Benefits:** * Long-term contract * Hybrid - Remote after the first 6 weeks of onsite training in Jackson, MS * Opportunity to work on a high-profile project with a government agency * Collaborative and dynamic work environment * Professional growth and development opportunities